RentSafeTO: Ensuring Safe, Well-Maintained Buildings for Toronto Tenants

The City of Toronto works to ensure that tenants live in safe, well-maintained buildings through the RentSafeTO: Apartment Building Standards Program. Last year, RentSafeTO doubled their engagement opportunities with residents, audited 47 buildings (six times the previous year’s audits) and closed more than 12,000 service requests, demonstrating the impact the program is having on tenants’ well-being.

If there are issues or concerns in my apartment, when do I call RentSafeTO?

If you are having maintenance problems in your building’s common areas or in your apartment, you should first speak to your property owner or operator. Some issues may take longer than others to resolve, but tenants can find out what is required of building owners on the City's RentSafeTO – Building Owner Requirements webpage. If no response is provided within a reasonable amount of time, tenants are encouraged to contact 311 and RentSafeTO staff will investigate.

My landlord is trying to evict me to make repairs. Should I call RentSafeTO?

No. Evictions are managed by the Province of Ontario’s Landlord & Tenant Board, however, the City has implemented new bylaws to protect renters for eviction due to renovations. Residents can learn more about evictions and where to find help at toronto.ca/EvictionHelp.

More information for tenants is available on the City’s RentSafeTO webpage.

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